Question: DECD's Education-Related Complaint Audit


Mr GARDNER ( Morialta ) ( 15:05 ): My question is to the Minister for Education and Child Development. What has the government done to respond to the Ombudsman's audit of DECD's education-related complaint handling practices, released in November last year? 

The Hon. S.E. CLOSE ( Port AdelaideMinister for Education and Child Development, Minister for Higher Education and Skills) (15:05): There was a report by the Ombudsman on the way in which complaint handling was undertaken. The department has taken on board all the recommendations and is working through them. I think the difficulty the department had been encountering was being able to ensure that the same level of information and detail was provided across all the nearly 1,000 sites, schools and preschools, that the department operates. The department has taken the Ombudsman's report very seriously and is in the process of ensuring that it is able to comply with all the recommendations. 

Mr GARDNER ( Morialta ) ( 15:06 ): Supplementary: are there any recommendations the government is not proposing to comply with fully, and by when will the government have completed their compliance with those recommendations? 

The Hon. S.E. CLOSE ( Port AdelaideMinister for Education and Child Development, Minister for Higher Education and Skills) (15:06): I will bring back an answer on those questions.